[ Founder, CEO & Fractional AI COO ]
Miguel Chala
Fractional COO
25+ years leading digital transformation, IT/OT governance, and business operations across marketing, media, and professional services — now available to plug directly into your leadership team, part-time.
[ Track Record ]
Results, Not Promises.
90%
Reduction in operational risk incidents
Director of IT/OT, RAB2B
65%
Improvement in team retention
General Manager, RAB2B
8%
Employee turnover down from prior baseline
General Manager, RAB2B
20%
Efficiency gain from digital transformation
Operations Manager, RAB2B
40%
Revenue growth from new client acquisition
Managing Member / VP Sales & Marketing, BrandInk Media
[ Fractional COO Services ]
What I Plug Into.
I embed part-time as an operations leader — bringing executive-level IT/OT governance, digital transformation, and business operations experience without the cost of a full-time hire.
IT & OT Governance
Enterprise-wide policy, security, and infrastructure oversight for distributed, fully remote workforces.
Operations Strategy
Align AI, IT/OT roadmaps and workforce planning with executive growth targets and client delivery commitments.
Digital Transformation
Modernizing workflows with AI-enabled systems and automation, backed by performance dashboards built to scale as the tools evolve.
Risk & Compliance
Reducing operational risk exposure while enabling secure collaboration at scale.
P&L Support & Team Leadership
Overseeing profitability, recruitment, and performance management across domestic and international offices, from the U.S. to Latin America.
Business Scalability
Building high-performing teams and processes that hold up under growth and change.
[ Hire Me To Speak ]
Book Miguel To Speak.
Beyond Cost Savings: The Real Playbook for Nearshore Operations
Most companies pursue nearshoring for one reason: cost. Miguel Chala makes the case that the real prize is operational resilience — and shows how to build it.
Ideal For:
Keynote
30–60 min
A high-energy stage talk on the real playbook for nearshore operations — team design, security governance, and the business case — built on experience scaling a 150+ person distributed workforce.
Panel
30–45 min
Miguel brings an operator's voice alongside other leaders to conversations on distributed work, LatAm business, or operational risk.
Workshop
Half-day / full-day
An interactive session for leadership teams building or overhauling their nearshore model — org design, governance frameworks, and metrics, with hands-on exercises.
Fireside Chat
20–40 min
A relaxed, conversational format on building and securing distributed teams — well suited to intimate executive or investor audiences.
[ For Recruiters ]
Experience.
Founder, CEO & Fractional AI COO
XKalable · Miami, FL
2026 — Present
- —Founded and lead XKalable, a nearshore operations company embedding LatAm talent and technology into enterprise IT/OT, project management, marketing, and HR pipelines.
- —Guide executive teams through AI governance and operational architecture, then plug specialized nearshore execution pods directly into their stack.
- —Built a fully remote, cross-border leadership team spanning the U.S. and Latin America.
Director of IT/OT
RAB2B · Ft Lauderdale / Miami
2024 — 2026
- —Lead IT/OT governance, security, and infrastructure for a $30M B2B marketing agency with a fully remote workforce.
- —Implemented enterprise-wide policies and systems that reduced operational risk incidents by 90%, while enabling secure collaboration across 150+ employees.
- —Partner with executive leadership to align IT roadmaps with business growth and client delivery strategies.
General Manager
RAB2B · Ft Lauderdale / Miami
2019 — 2024
- —Oversaw operations, client delivery, and profitability across multiple agency offices, driving double-digit margin growth.
- —Directed workforce planning, recruitment, and performance management initiatives that improved retention by 65% and reduced turnover to 8%.
- —Strengthened operational processes to support scalability, resulting in improved client satisfaction scores and reduced delivery delays.
Operations Manager
RAB2B · Ft Lauderdale / Miami
2015 — 2019
- —Spearheaded digital transformation initiatives, modernizing workflows and operational systems to enhance agility.
- —Established performance metrics and dashboards, improving transparency and decision-making across departments.
- —Increased efficiency by 20%, reducing delays and operational costs while enhancing service quality.
Publisher
Latin Trade Group · Miami
2014 — 2015
- —Directed day-to-day operations, market expansion, and revenue for a leading regional publication.
- —Strengthened client and agency relationships, securing high-profile partnerships and event sponsorships.
- —Optimized staff performance and resource allocation, resulting in streamlined editorial and event execution.
Managing Member / VP Sales & Marketing
BrandInk Media · San Juan, PR
2011 — 2014
- —Co-founded and scaled a media publishing company, building partnerships with brands such as ¡HOLA! and ESPN.
- —Managed budgets, sales, and client acquisition strategies, increasing revenue streams by 40%.
- —Expanded operations across Miami and Puerto Rico while maintaining profitability in competitive markets.
Sales & Marketing Director / Publisher
Televisa Publishing · San Juan, PR / Miami
2001 — 2010
- —Directed publishing operations and sales strategy across multiple titles in the U.S. Hispanic and Latin American markets.
- —Launched and managed the full operational lifecycle of a major publication, achieving consistent revenue growth.
- —Coordinated cross-border distribution and marketing, expanding reach to millions of Spanish-speaking readers.
Education
Master's in Finance and International Business — Universidad de la Sabana, Bogotá (2000)
Industrial Engineering — Universidad Javeriana, Bogotá (1996)
Certification, B2B Marketing Strategy — Columbia Business School (2020)
[ Tools ]
Fluent In The Stack.
Enterprise Security & IT Management
Collaboration & Productivity
Analytics & AI
[ Get In Touch ]
Let’s Talk.
Hiring A Fractional COO
Tell me what’s bottlenecked — IT/OT governance, scaling operations, or a transformation that stalled. We’ll spend 30 minutes mapping where I’d plug in first.
Book 30 Minutes With MiguelFor Recruiters
Evaluating me for a role? Reach out directly or review the full history on LinkedIn.
Speaking
Looking for a speaker on IT/OT governance, digital transformation, or nearshore operations? Let’s talk format and fit.
Inquire About Speaking